Shift Supervisor

Job Overview

MERA RD2 is seeking motivated, dependable, and hands-on Shift Supervisors to join our restaurant leadership team at Raleigh-Durham International Airport.

We operate several food and beverage concepts throughout RDU, including Guy's Pizza Joint, Bongiorno & Son, Conniption Cocktails & Cuisine, and Raleigh Beer Garden. Our locations include both quick-service and full-service restaurants, offering opportunities for individuals with different hospitality backgrounds.

As a Shift Supervisor, you will play an important role in supporting daily restaurant operations, leading team members, maintaining service standards, and ensuring each shift runs efficiently. This position requires someone who can lead by example, communicate effectively, and take ownership of the responsibilities assigned to them.

We are looking for individuals who are ready to grow as leaders while helping create a positive environment for both employees and guests.

Key Responsibilities

Shift Operations & Guest Experience

• Oversee assigned shifts to ensure efficient operations, quality service, and a positive guest experience.

• Lead by example and assist team members during busy service periods.

• Monitor food quality, presentation, cleanliness, and service standards throughout the shift.

• Address guest concerns professionally and resolve issues within company guidelines.

• Ensure opening, closing, cash-handling, and shift procedures are completed accurately.

• Monitor staffing needs throughout the shift and communicate operational concerns to management.

Team Leadership & Development

• Provide direction, coaching, and support to team members during assigned shifts.

• Assist with training new employees and reinforcing company procedures and brand standards.

• Promote teamwork, professionalism, and accountability among employees.

• Address performance or attendance concerns appropriately and communicate them to the Unit Manager.

• Help maintain a positive, respectful, and productive work environment.

Operational Standards & Accountability

• Ensure compliance with food safety, sanitation, health, and airport operating requirements.

• Assist with inventory counts, product rotation, restocking, and waste tracking.

• Monitor product availability and communicate shortages or equipment concerns promptly.

• Complete required shift reports, checklists, and operational documentation.

• Maintain consistent communication with the Unit Manager and other supervisors to ensure a smooth transition between shifts.

• Follow through on assigned responsibilities and help ensure company expectations are consistently met.

Qualifications & Expectations

• Previous restaurant, hospitality, or retail supervisory experience preferred.

• Experience in quick-service or full-service restaurant operations is a plus.

• Strong communication, organization, and problem-solving skills.

• Ability to lead a team while remaining hands-on during daily operations.

• Dependable, professional, and comfortable making decisions in a fast-paced environment.

• Willingness to learn and support different areas of restaurant operations.

• Ability to stand for extended periods and perform routine restaurant duties.

• Must meet airport security and badging requirements.

• Bilingual in English and Spanish is a plus, but not required.

Schedule & Availability

Our restaurants operate according to airport flight schedules, with shifts beginning as early as 3:30 AM and extending until the last flight, typically between 8:00 PM and 10:00 PM.

Shift Supervisors should have open availability, including early mornings, evenings, weekends, and holidays. Scheduling may vary based on location and business needs.

Compensation & Employee Benefits

Starting Pay: $22.00 per hour

As a member of MERA RD2, you'll have access to a supportive work environment and opportunities to continue developing your career in hospitality.

Benefits and perks include:

• Employee meals: Company-provided meals during eligible shifts.

• Airport employee discounts: Discounts at participating airport food, beverage, and retail locations with proof of employment.

• Holiday pay: Additional compensation for eligible major holidays worked.

• Health benefits: Medical, dental, and vision insurance options for eligible employees.

• Paid time off: Accrued PTO for eligible full-time employees after one year of employment.

• Paid training: Training and support to prepare you for your supervisory responsibilities.

• Career development: Opportunities to develop the skills needed for advancement into Assistant Manager, Unit Manager, and other leadership positions as opportunities become available.

Grow With MERA RD2

At MERA RD2, we believe strong restaurant operations start with strong leadership. Our Shift Supervisors are an important part of building successful teams, maintaining consistent standards, and delivering a quality guest experience.

We are looking for individuals who take pride in their work, lead with accountability, and are interested in building a long-term career in hospitality.

Apply today to join the MERA RD2 leadership team at RDU International Airport!